Shipping policy

Shipping Policy — The Hazel Collection Pro

📦 Order Processing

At The Hazel Collection Pro, every order is prepared with care to ensure your skincare arrives fresh and protected.

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking details once your package is on its way.
During product launches, promotions, or seasonal peaks, processing times may extend slightly.

🚚 Shipping Rates & Delivery Times

Shipping rates are automatically calculated at checkout based on your location and selected shipping method.

Estimated delivery windows:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Express Shipping: 1–2 business days

Please note: Delivery times are estimates provided by carriers and may vary due to weather, carrier delays, or high‑volume periods.

🌍 International Shipping

We proudly ship The Hazel Collection Pro products worldwide.

International shipping rates and delivery times vary by destination and will be displayed at checkout.
Customers are responsible for any customs duties, VAT, import taxes, or fees required by their country.
Customs processing may extend delivery times beyond our control.

📬 Order Tracking

Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear depending on the carrier.

🧾 Shipping Address Accuracy

To ensure smooth delivery, please double‑check your shipping information before completing your order.

We are not responsible for packages delivered to incorrect or incomplete addresses provided at checkout.
If you need to update your address, contact us immediately. Once an order has shipped, we cannot make changes.

❗ Lost, Stolen, or Damaged Packages

We want every Hazel Collection Pro experience to be exceptional.

We are not responsible for packages marked as delivered but reported as lost or stolen.
If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will work with you to find a solution.

🔄 Returns & Exchanges

For details on returns, exchanges, or product concerns, please refer to our Return Policy.

💛 Our Commitment

As a brand rooted in stewardship, transparency, and community care, we strive to ensure every order arrives safely and promptly. Your trust means everything to us.